返金ポリシー

RETURN & REFUND POLICY

Overview

At House of Wit, we want you to be fully satisfied with your purchase. If you are not completely satisfied, you have the right to return your order in accordance with the statutory right of withdrawal applicable in the European Union.

This Return & Refund Policy is an integral part of our Terms and Conditions.

Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example by email to info@houseofwit.com). You may use the standard EU withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods and have inspected them, or until you have provided proof that you have returned the goods, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise.

Return of Goods

After notifying us of your withdrawal, you must return the goods without undue delay and in any event no later than 14 days after informing us.

Returned sculptures must be securely packaged due to their fragile and high-value nature. We strongly recommend using a trackable and insured shipping service.

The customer is only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Return Shipping Costs

Customers within Germany and the European Union may use our optional prepaid return label service for a fixed fee of €19.95 per return shipment. This fee will be deducted from the refund amount.

Alternatively, customers may choose to arrange and pay for their own return shipment.

Customers outside the European Union are responsible for arranging and paying for all return shipping costs, including any applicable customs duties, import taxes, brokerage fees, or other charges.

Inspection of Returned Items

All returned items are inspected upon receipt.

If the returned sculpture shows signs of damage, misuse, or handling beyond what is necessary to establish its condition, we may deduct the corresponding reduction in value from the refund amount.

This inspection is necessary due to the fragile and high-value nature of our products.

Free Worldwide Shipping

We offer free standard worldwide shipping on all orders. Therefore, no original shipping costs will be reimbursed in the event of a return.

Non-Returnable Items

The right of withdrawal does not apply to:

  • Goods made to the customer’s specifications

  • Clearly personalized or custom-made products

  • Any other statutory exceptions under applicable EU consumer law

Custom-made or personalized sculptures cannot be returned once production has started.

Refund Timeline

Once the return has been received and inspected, refunds will be processed without undue delay and within 14 days at the latest.

Contact Information

For any questions regarding returns or withdrawals, please contact:

House of Wit
Roderick Wit
Heidköttersweg 65
48159 Münster
Germany

Email: info@houseofwit.com